German family insurance
The first digitized insurer
Our digital world – service-oriented anytime, anywhere.
No need to print anything. No need to put anything in an envelope. Or stamp it. Or take it to the postbox. At the email address you will need to manage your insurance policies without a scrap of paper. German Family Insurance has shown how to make life easier for our customers. We offer a wide range of digital services, easily understandable advice, financial statements, document management and claims handling.
That’s how insurance works in
Amazon Echo and Google Home
Amazon Echo is already part of our fully digital consulting. Google Home is coming soon. Talk to your language assistant about the German family insurance and you will receive comprehensive information on products and tariffs.
Amazon Pay and PayPal
We work with both Amazon Pay and PayPal. Simply link your Amazon or Paypal account during your DFV online application, which is a process that can be completed within approximately two minutes. It’s simple. It’s sensitive. And it saves you time!
The DFV customer portal.
Policy holders can simply log into the DFV customer portal using their personal access data. They’ll find everything they need without any sign of paper. They’ll have their own digital insurance certificate (e-policy) and have full access to all our services and tools. They can view documents and make use of the DFV fast claim service. As well as that, they are receiving their insurance certificate as their smartphone, so they are always with them, at any time and anywhere.
The DFV app.
With our sophisticated DVF app we offer extra added value. The app provides a convenient, compact overview of your current policy, your personal data and DFV range of insurance policies.
From within the DFV app, you can adjust your insurance coverage daily. So you quickly react to a family situation, friends and acquaintances on a situation by situation basis. The DFV app is a mirror of the DFV customer service portal, including administration, claims handling, rate changes and our 24 hour chat service, are readily accessible, anytime, anywhere, and totally mobile.
The DFV fast claim service.
We do not just look better than our competition, we have the best and most simple insurance policies on the market, and they are better than you are.
In our digital world you do not have to wait long to get repaid. When you need it most, you get the benefit of our DFV fast claim service both in the DFV customer portal and the DFV app. It’s this easy:
- Upload a photo / scan of the receipt.
- Describe the insured event.
- Receive your money within 48 hours.
If you ever need any further help, you can simply contact our service center by phone, e-mail or course, via our 24-hour chat. Our DFV digitization process works in two ways: simple and sensitive. And that’s what we call customer oriented service.
Numbers, data, facts and details.
Insurtech, German Family Insurance can proudly look over 420,000 contracts, 100 employees and a nominal value of over € 72 million.
As a direct insurer, we have become a serious player among German insurance companies. The development of innovative, digital solutions for dental, health and supplementary care insurance is our core competency, and has been the foundation of our success since our foundation. And we’ve recently added high-performance property insurance to the German Family Insurance product portfolio.
Digitization is most effective when it’s focussed on customer orientation, which at the same time demands maximum transparency.
German Family Insurance is an owner-managed, direct insurer, characterized by operational stability and long-term future viability. Our growth and customer base is the best evidence of our success, and our numbers speak for themselves.
Our founder and board of directors – always accessible.
We do not have an anonymous board of directors. Quite the contrary. It’s just another of the quirks of being an owner-managed insurance company.
Our CEO, Dr. Ing. Ing. Stefan M. Knoll, founded Deutsche Familienversicherung and bears responsibility for the integrity of the company and the quality of its insurance products. As an experienced entrepreneur, he is leading the company into an exciting new future.
His top priority has been to focus on the digitization process, and this has helped the company become the digital market leader in the German direct insurance industry. German family insurance is exactly the sort of insurance company.
Michael Morgenstern is our Chief Financial Officer and most recently worked as the CFO of reinsurer, General Re. Stephan Schinneburg, our Managing Sales Director, was on the board of Ergo Insurance, before stepping up to his position at German Family Insurance in May 2018.
The Executive Management Committee is completed by Marcus Wollny, who is responsible for operational management.
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