Guarantee, dental office dr


The preparation, manufacture and integration of your laboratory-produced dental restoration – your inlay, your partial crown, crown, bridge or prosthesis – has been carried out with the utmost care for you in cooperation with our master dental technician. We guarantee that your dentures are made exclusively for you in Hamburg with recognized, modern, high quality and durable materials. From the conviction of the quality manufactured by us, we can, compared to the much shorter statutory warranty of 2 years, this free, voluntary

Warranty of 5 years on fixed dentures

3 years warranty on removable dentures

Our conditions of warranty:

Guarantor: Dental practice Dr. Torsten Stecher and Kathrin Stecher, Rissener Dorfstraße 56, 22559 Hamburg
Subject of the guarantee

Our warranty covers dental prostheses such as crowns, crowns, bridges, prostheses, inlays and veneers, which have been definitively incorporated by our practice and manufactured in accordance with the applicable Medical Device Act and for which we have provided the patient in writing with the guarantee certificate.

Beginning of warranty

The warranty is valid from the date of the delivered guarantee certificate after the inspection of the inserted dentures for the period of 5 years for fixed dentures and 3 years for removable dentures specified on the guarantee certificate.

The prerequisites for the maintenance of our voluntary guarantee commitments are:

3.1 Regular follow-up appointments and professional dental cleanings by a dental assistant certified by the Dental Association for prophylaxis in our practice according to the guarantee certificate.

3.2 Performing oral hygiene recommendations during daily professional dental care for daily intensive home care of teeth and dentures.

Extent of warranty for dentures

4.1 Dental fee- This includes the costs incurred by the patient in connection with the warranty claim, in particular with a repair or a new manufacture of the dental prosthesis to an appropriate extent, as far as we are obliged to pay due to our written warranty.

4.2 Dental Expenses – This includes the costs incurred by the patient in connection with a warranty claim, in particular in the case of a repair or a new dental prosthesis, in our own dental laboratory or in a dental laboratory commissioned by us for which we are liable under the terms of the guarantee , to the extent of the original dental care.

The guarantee service takes place under consideration of the guarantee exclusions irrespective of whether the cause of the guarantee case arose by a faulty processing of the tooth replacement in the laboratory or by the materials used by us.


Excluded from this warranty are:

5.1 pathological tissue reactions of the tooth nerve

5.2 necessary relining of prostheses

5.3 Loss or impairment due to intent or improper use of the dentures

5.4 Breakage of ceramic or plastic due to hazardous events (eg traffic accident, martial arts)

5.5 Impairment or damage due to external changes and subsequent mechanical processing of the dentures

5.6 Damage and damage due to natural wear or tear, such as plastic denture teeth, plastic veneers, replaceable attachment or friction elements.

5.7 Impairment due to changes in medical-anatomical conditions, especially loss of teeth and implants.

5.8 Costs due to new production or repair by another practice or another dental laboratory / practice laboratory not commissioned by us.

5.9 Other expenses of the patient, such as copying, telephone or travel expenses or loss of earnings or other direct or indirect financial loss.

Carrying out the warranty

6.1 The patient asserts his warranty claim immediately after the occurrence of the damage by calling our practice and then by agreeing a control appointment in our practice with reference to the warranty claim.

6.2 If possible, the patient has to provide for the avoidance or reduction of the warranty claim and to follow the instructions of the dentist in a reasonable manner.

6.3 Any invoice for dentures and the dental surgery in connection with the prosthetic restoration must first be submitted to the health insurance / dental insurance / health insurance / patient’s allowance so that they can decide on the obligation to pay and the scope of benefits. The costs resulting from the warranty claim are to be settled primarily with the health insurance / dental insurance / health insurance / patient allowance in order to be able to determine the amount of the remaining costs.

6.4 The patient undertakes to release the dentist to a necessary extent from the obligation of secrecy to third parties.

6.5 The patient undertakes to provide all information necessary for the determination of the guarantee case and to provide documents for the processing of the guarantee case. In any case, these documents include the settlement of the health insurance / dental insurance / health insurance / assistance of the patient on the dentures.

If the patient violates one of the above regulations intentionally or grossly negligently, there is no benefit claim from our guarantee promise. In the case of grossly negligent violations of the regulations listed in clause 6, we shall remain obligated to perform to the extent that the patient proves that the breach of the regulation had no influence on the determination of the warranty claim or on the determination or scope of the compensation. In the event of grossly negligent violation of the regulation under 6b), we shall remain obliged to provide the guarantee to the extent that the patient proves that the extent of the damage would not have been less if the regulation had been completely fulfilled.

Further instructions

7.1 In the case of a new production of the dental technical supply within the framework of our guarantee promise, the defective dentures will become our property.

7.2 The statutory warranty rights according to BGB remain unaffected.

Severability clause

Should individual provisions of this contract be ineffective or unenforceable or become ineffective or unenforceable after the conclusion of the contract, the validity of the remainder of the rest remains unaffected. The ineffective or unenforceable provision shall be replaced by an effective and enforceable provision whose effects come closest to the economic purpose pursued by the contracting parties with the invalid or unenforceable provision. The above provisions shall apply mutatis mutandis in the event that the contract proves to be incomplete.

Cover photo: Michaela Kuhn

Dr. med. dent. Torsten Stecher · Endodontics (root canal treatment) · Implantology

Dentist Kathrin Stecher · Periodontics (gum treatment) · Senior dentistry

Rissener Dorfstraße 56 · 22559 Hamburg · Tel: 040/81 49 42 · S1, stop: Rissen · bus line 286, stop: Rissener Dorfstraße

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