The help phone

An info box follows

Help phone sexual abuse

0800-22 55 530 (free and anonymous)

The online offer of the youth help service is www.save-me-online.de

berta – advice and telephone contact point

0800-30 50 750 (free and anonymous)

The online offer of the berta phone for those affected by organized sexual and ritual violence is www.nina-info.de/berta

Inquiries can also be made by e-mail: beratung (at) hilfetelefon-missbrauch.de

The “Sexual Abuse Help Desk” is the nationwide, free and anonymous contact point for those affected by sexual violence, relatives, as well as people from the social environment of children, for professionals and for all those interested. It is a point of contact for people who are looking for relief, advice and support to care for a child who has a suspicion or a “weird feeling” who are unsure and who would like to ask questions.

The women and men on the help phone are psychologically and pedagogically trained and have many years of professional experience in dealing with sexual violence against girls and boys. They listen, give advice, provide information and – if desired – show possibilities of help and support on site.

Every conversation remains confidential. The protection of personal data is guaranteed at all times.

berta – advice and telephone contact: 0800-30 50 750

The berta telephone is aimed at those affected by organized sexual and ritual violence, as well as at relatives, helpers and professionals. “Berta” offers people relief, advice and support in the withdrawal from organized sexual and ritual violence structures and also supports anyone who is worried about someone, have a suspicion or seek information on the subject.

The specialists of “berta” are psychologically and pedagogically trained and have many years of personal experience with organized and ritual violence. They advise on the exit and all related questions. They provide information and show – if desired – further possibilities of help and support.

Support is provided nationwide, free of charge and anonymously. Every conversation with “berta” remains confidential. The protection of personal data is guaranteed at all times.

Help Phone Research: 0800-44 55 530

The Help phone research addresses to those concerned and relatives who want to participate in the research on stressful childhood experiences. The employees carry out the survey on the basis of a scientifically tested list of questions used in numerous studies (Childhood Trauma Questionnaire).

In the aftermath, a consultation will be offered if necessary. The interview is free and anonymous and the data will be processed by the University Hospital Ulm under the direction of Prof. Dr. med. Fegert without conclusion to the interrogated persons evaluated.
Further information can be found in the factsheet.

Important information

The number of the help phone:

0800-22 55 530 (free and anonymous)

The number of the help phone research:

0800-44 55 530 (free and anonymous)

Office hours:
Mondays, Wednesdays and Fridays: 9am to 2pm
Tuesdays and Thursdays: 3 to 8 pm

The number for berta – advice and telephone contact:

0800-30 50 750 (free and anonymous)

Office hours:
Tuesdays: 4 to 8 pm
Fridays: 9am to 1pm

(The phone is not busy on public holidays and not on 24 and 31 December).

Inquiries can also be made by post or e-mail to the helpers of the helpdesk.

The help phone, as well as the berta phone, are an offer from the Independent Representative on Sexual Abuse Issues. The talks will be conducted by the staff of the Fachberatungsstelle N.I.N.A. e.V. (National Infoline, Network and point of contact on sexual violence against girls and boys). N.I.N.A. carries the professional responsibility for the help telephone.

We strive to answer your inquiries as soon as possible. Please understand that this may take some time. For urgent questions, the “help phone sexual abuse” is available.
If you have any questions, suggestions, or criticism for the Independent Child Sex Abuse Commissioner, you can contact his team directly here.

Every conversation remains confidential and anonymous. For quality assurance and scientific evaluation of the help phone callers are asked during the conversation, some information, eg. B. to age and gender as well as the background of the call. This is important for working to improve the situation of those affected.

In order to document the suffering suffered and the possible consequences of sexual violence, the Independent Representative carries out a scientific survey together with the University of Ulm, Prof. Jörg Fegert. The purpose of this survey is to gain a deeper understanding of the situation of those affected. From this, measures can be taken to better care for those affected and to prevent sexual violence. The questions relate, among other things, to stressful childhood experiences, resulting consequences and possible support offers.
We look forward to your participation in this research survey. This information is voluntary, the protection of your personal information is guaranteed at all times.
We will definitely meet your desire to complete the survey at any time. However, a subsequent deletion can not be realized because the data is collected completely anonymously. To answer the questions you have to expect an expenditure of about half an hour. The data will be transmitted to the research group in Ulm and evaluated for the Independent Representative.

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