The school kid
As a school child, the little ones are faced with many new influences. "My family" shows you how to help your child start school in a pleasant way. The day is restructured, a desk comes into the children’s room and help with homework is also needed. With our tips, starting school will be a success.
Current topics
Relaxed schooling: How to plan the …
Books concerned ✓ School bag ready ✓ School party organized ✓ How to get started in …
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This is how the school party succeeds
A creative DIY school party to start school. Invitations and decorations to make yourself, …
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The school bag – tinker, sew or do it yourself …
A manual for download, the best tips for patterns and the largest selection of …
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Brain food for school children
The school morning is long: Your child needs a solid foundation to persevere – before …
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Safe school: How to practice with your …
Which way to school is best for your child? And how can you behave correctly in …
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Concentrated in school
Sit quietly. To listen carefully. Children have to be able to do that when they come to school. With the …
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Questions and answers about the benefit program
How to get the "My Family" welcome pack?
After birth (when registering during pregnancy) or after registration, the "My Family" welcome pack will be sent to you automatically by post. (Please note: Due to the high demand, we currently have to ask you for a little patience.)
We were unable to answer your question?
- Send your request directly to our customer service using the contact form.
What could be the reason if, despite the registration of a child between 0 and 24 months in the "My Family" benefit program, no welcome package arrives at the participant?
As soon as a child of the appropriate age has been registered with "My Family", the welcome package will be sent automatically. Please note that the shipping process can take some time. If in doubt, please be patient. If a child is already registered during pregnancy, the welcome package will only be dispatched after the birth date entered.
We were unable to answer your question?
- Send your request directly to our customer service using the contact form.
Why is it that the advantage mail is absent during a quarter?
For children who have reached the age of four, bonus coupons are only sent by post twice a year. This may be the reason why participants in the "My Family" program suddenly receive less mail than before.
We were unable to answer your question?
- Send your request directly to our customer service using the contact form.
The data stored in the real account can be viewed and edited at any time. After logging in at www.real.de, the data record can be changed, supplemented or deleted and children can be registered again. To apply the changes, click on the "Save changes" button.
We were unable to answer your question?
- Send your request directly to our customer service using the contact form.
What to do if a child registered with "My Family" has not received a birthday post for their birthday?
In rare cases, a child’s birthday mail may arrive late. If the post has not yet arrived after a certain waiting time, please use the contact form to contact the "My Family" customer service.
We were unable to answer your question?
- Send your request directly to our customer service using the contact form.
The "My Family" discount coupons can also be redeemed in the real online shop?
The "My Family" coupons are unfortunately not redeemable in the online shop. However, the real online shop very often offers its own discount campaigns and discounts on entire product ranges.
We were unable to answer your question?
- Send your request directly to our customer service using the contact form.
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