BERLIN KLINIK National and International Emergency Numbers
National emergency services 24-hour on-call service
Police Tel: 110
Fire brigade Tel: 112
Ambulance Tel: 112
Air Rescue Tel: 0711 707 070
Rescue service Tel: 192 22
International Medical Emergency Service Tel: 030 3100 3222 Tel: 030 3100 3243
Pan-European emergency number Tel: 112 This number is free of charge for all telephones.
European SOS 112 This number can be dialled anywhere in Europe to reach the emergency service for fire, emergency doctor and police. It can be called from any telephone, whether mobile, fixed or public. Calls are generally free of charge. It can be dialled in all life-threatening situations: – serious medical problems (e.g. accidents, unconscious persons, serious injuries, chest pain, seizures) – fire (house, car) – life-threatening situations (crime)
Crisis and emergency numbers in Berlin
Service telephone of the police, advice and information Tel: 030 4664 4664
Dental emergency service Tel: 030 8900 4333
Giftnortuf Tel: 030 192 40
Call-a-doc (Berlin) Can help with finding English speaking doctors in the Berlin area Tel: 01804 2255 2362
German Red Cross Tel: 030 850 055
Cancer Information Service Open: 08:00-20:00 Tel: 0800 420 3040
Smokeless smoker’s telephone of the German Cancer Research Centre Heidelberg Offen: Monday to Friday 14:00-18:00 Tel: 06221 424 200
Special Unit against Sexualised Violence Open: Monday to Friday 09:00-18:00 Tel: 030 216 8888
Children’s emergency service Tel: 030 610 061
HIV/AIDS Information Centre Tel: 030 885 6400
Samaritans (connected to the British army in Germany) Tel: 0800 181 0771 Tel: 0800 181 0772
Psychological and social assistance service (Psycho-Sozialdienst) Tel: 0177 814 1510
Telephone chaplain 24-hour crisis helpline (in English) Tel: 0800 111 0111
International Help Point Free crisis hotline offering advice on psychological and personal problems Open: 18:00-24:00 every evening Tel: 030 4401 0607
Breakdown service for cars: ADAC
Phone: 0 180 2 22 22 22 22 Mobile: 22 22 22 22
The BERLIN-KLINIK does not guarantee the correctness of the telephone numbers given.
Animal protection (national telephone number) Tel: 0700 5858 5810
There are a large number of pharmacies in Berlin. All pharmacies digitally display the address of the nearest 24-hour pharmacy in their shop windows 24-hour pharmacy/medication helpline: Tel: 01189. If a 24-hour pharmacy appears to be closed simply ring the bell and the on-duty pharmacist will answer.
lost property offices
Central lost property office Platz der Luftbruecke 6, 12101 Berlin-Tempelhof Tel: 030 7560 3101
lost property office of Berliner Verkehrsbetriebe Potsdamer Strasse 180/182, 10783 Berlin-Schöneberg Tel: 030 194 49
Lost or Stolen Bank/Credit Cards & Mobile Telephones in Germany
What to do and where to call if your credit cards or telephones are lost or stolen in Berlin. Lost or Stolen Bank or Credit Cards. If a bank or credit card is lost or stolen the bank or credit card issuer must be contacted as soon as possible so that the account can be blocked and the card cancelled (sperren).
There is a single free 24-hour national number for cancelling lost or stolen bank and credit cards which will direct card holders to their bank or credit card issuer: Tel: 116 116 Tel: +49 116 116 (there is a charge for this service when phoning from outside Germany) Tel: +49 30 4050 4050 (another service that can be called from abroad)
Depending on the bank or credit card issuer, there may be a charge for the replacement card, but most institutions are insured for such events and any financial losses incurred by the account holder should be returned. It is important to report losses immediately, so that cancellation can be implemented quickly. It is also wise to report bank and credit card theft to the local authorities. This should ensure that any financial losses incurred are returned without the need for an investigation by insurance companies.
Contact details for the most popular bank and credit cards: Visa: Tel: 0800 814 9100 Mastercard: Tel: 069 7933 1910 The German White Pages, Das Telefonbuch, has a list of emergency numbers for lost credit cards: Click here and select credit cards in the drop down menu
Lost or stolen mobile phones
All mobile telephones have a unique code, the IMEI (International Mobile Equipment Identity) code. This belongs to the handset and is associated with a card, the SIM (Subscriber Identification Module) card, which holds the telephone number assigned to a customer.
A SIM card: Holds the telephone number and memory. Access can be protected by personalising the card with a 4-digit PIN number. An IMEI number: This is a mobile telephone’s unique identification number. The IMEI number provides protection if a phone is lost or stolen. The IMEI code is clearly shown on the paperwork at the time of purchase. Note it down and keep it separate from the telephone. Or to find the IMEI number, enter: *#06# on the keypad.
If a mobile telephone is lost or stolen, inform the service provider in the first instance to have the account locked and prevent anyone else from making calls from the phone. It may also be possible for them to trace the telephone. The owner is responsible for payment of any calls made until the SIM is blocked unless they have taken out insurance with the supplier. If the phone is stolen, a declaration should also be made at the nearest police station; the police will need the IMEI number.
Most mobile phone companies have a dedicated emergency contact number for reporting losses. There is also a single free 24-hour national number for reporting lost or stolen mobile telephones which will direct the person to their service provider: Tel: 116 116 Tel: +49 116 116 (there is a charge for this service when phoning from abroad) Das Telofonbuch has a list of emergency numbers for lost mobile telephones: Click here and then on emergency service mobile telephone on the drop down menu under emergency numbers
The numbers to call to reach the main operators are: