Customer opinions (48) about billiger-mietwagen.De car rental price comparison
Complaint-little to no interest of the portal!
As already described in some previous reviews, I have also made these negative experiences with this provider.
In the first week of October 2021 I made a complaint about a service item documented in the voucher (rental contract) which was not fulfilled by the landlord on site.After several unsuccessful queries, I was informed that the matter would be sent to the " rentalcars" operator at the beginning of november.Com" was forwarded. Billiger mietwagen sees itself only as a mediator portal and has no interest to support its customers with complaints or. To help. After conclusion of the reservation and receipt of the commission a customer is probably rather annoying.
Until today I have not heard anything from billiger mietwagen except for the usual texts of discouragement. My direct inquiry at rentalcats.Com, the answer was that this process (complaint) is not known there!
In conclusion, I can only advise everyone to keep their hands off this portal.
Good day thomas,
Thank you for your feedback. We are very sorry that your operator has not yet been able to process your complaint conclusively.
please note that we do not process complaints ourselves, but only your operator as the contractual partner for your car rental booking is able to do so. We support you in an advisory capacity with your complaint, but we had capacity problems here in the second half of the year. These have been solved in the meantime.
if you send us your booking number, we will be happy to contact your operator and remind them to finally resolve the complaint to your satisfaction.
Friendly greetings
your team from billiger-mietwagen.De
Good day thomas,
Thank you for the booking number. Your case is currently still in processing with your organizer. We would be happy to send more reminder messages to your organizer. However, our experience shows that this does not affect the processing speed of the operator.
Currently, due to the past high season and the circumstances of the last two years, your organizer needs approx. Three months to process a complaint. As soon as we have a response from your host, we will contact you.
Friendly greetings
your team from billiger-mietwagen.De
Wrong conditions given
- Disadvantages: old cars, wrong information on the website, extra charges, book too much money off
- Suitable for: rental car driver, spain, germany
Good day mr. meyer,
Thank you for your feedback. We are very sorry that you had any inconvenience with your local rental company.
We would like to help you further, but as we have already informed you several times by e-mail, we need the rental contract that you have concluded with your local landlord. As soon as you have sent it to us, we will be able to check your complaint.
So please check the documents you received from your local landlord and send us the lease agreement. Then we will take care of everything else.
Friendly greetings
your team from billiger-rental-car.De
Insurances
- Disadvantages: false information on the website
- Suitable for: spain
Thank you for your feedback. We are very sorry that you have had any inconvenience with your local landlord.
We send you with our mails various information about your insurance, so that you know for sure how you are insured. In addition you will receive an information sheet for your local landlord. This clarifies their rental company about the insurance services they have booked with their operator. It helps them defend against attempts to sell additional insurance.
Please use this information sheet if the landlord tries to sell you additional services. If this information is not enough, you can also call us or your organizer for mediation. We are happy to help you.
Kind regards
your team from billiger-mietwagen.De
Poor processing time of complaints 10 weeks.
- Advantages: friendly staff on the phone
Hands off from rental company sixt via billiger mietwagen.De
catastrophe response time from cheap rental cars.De ( 10 weeks) + another 6 weeks with sixt maybe!!
Has simply charged a day more rental time, although we have delivered on time, after no one has contacted sixt despite several written complaints, I have the case on 20.09. 2021 reported to billiger mietwagen, this is the current result!!
Hello michael .
We are very sorry that there were inconveniences with the rental of your car.
We have forwarded your complaint to the organizer.
Please take into account in this context that billiger-mietwagen.De only acts as an intermediary, not as a provider itself. About the legal and financial regulation of your case can therefore also only the rental car company on the spot and your organizer decide.
Unfortunately, experience shows that the processing of complaints on the part of the organizers can take four to six weeks. In the meantime, we will keep you informed of every step and will immediately forward any new information to you.
Friendly greetings,
.
Dear Sir or Madam,
It has been 11 weeks now,
i find it an unreasonably long processing time from billiger mietwagen!!
Now they write that it can take another four to six weeks, all this is no longer in proportion!!
I think that probably no one will contact you because the customer is the ass who has no chance to refuse the payment!!
By the credit card everything is secured and sixt dares to simply debit, despite the complaint!!
Here it concerns both sixt both cheaper rental car where because one only mediates, but in the end I ordered the rental car from them!!
I will rate this behavior accordingly on the internet, that is the only chance to defend yourself.
Have a nice day
Good day michel,
Thank you for your feedback. We are very sorry that your complaint has not yet been conclusively processed by your operator.
As we have already informed you in the mail quoted by you, we can unfortunately not decide on your complaint. This can only their operator and their rental company. So, as much as we would like to speed up your claim process and bring it to a positive conclusion for you, this is out of our hands.
We will be happy to write a reminder to your operator that you are still waiting for a response. Please send us your booking number.
Friendly greetings
your team from billiger-mietwagen.De
Hands off billiger-mietwagen!
- Disadvantages: poor customer service
Thank you for your feedback. We are very sorry that you had any inconvenience with your local landlord.
Please let us have your booking number. Without the booking number, we can not determine what specifically happened with your booking and therefore can not comment specifically on your evaluation.
If you do not only want to get rid of your frustration, but you also want an answer or a statement from us, please provide us with your booking number. We are at your disposal for further information.
Kind regards
your team from billiger-mietwagen.De
Merciless rip off
- Disadvantages: money collected, car refused
Good day mr schuster,
Thank you for your feedback. We are very sorry that you were not able to pick up your rental car due to the payment terms of your local rental company.
We have repeatedly stated in our booking emails that your rental company will not accept a debit card. also, your operator unfortunately excludes a refund of the rental price should you not be able to present a suitable means of payment on the spot.
Friendly greetings
your team from billiger-mietwagen.De
Disastrous customer service
- Disadvantages: extra charges, charge too much money
Thank you for your feedback. We are very sorry that you had any inconvenience with your local landlord.
Unfortunately, you did not leave a booking number, so we cannot comment on your review. If you want an answer from us, please let us know your booking number.
Kind regards
your team from billiger-mietwagen.De
Bad customer service
- Disadvantages: extra charges, charge too much money
- Suitable for: spain
When I rented a car in malaga, I was given a diesel vehicle on which I still have to wait more than 45 min. Had to wait since no other car was available.
I was charged an additional 21 euros because I wanted a diesel car. This is not true, I did not want a diesel vehicle I just got a diesel vehicle without justification.
Now I have turned to billiger-mietwagen.De gewannt with my request and the answer from the service was we were not present at the rental. Great statement.
So the customer is not believed, but the rental company is believed.
Many thanks to the service center.
Good day mrs dolores,
Thank you for your feedback. We are very sorry that you were not satisfied with the vehicle of your local rental company.
In case of doubt your signature is valid under the rental contract. If the rental agreement lists the diesel vehicle along with the associated costs and you have signed the agreement, your signature is considered to be consent to the diesel vehicle. If the diesel vehicle and the cost is not in the rental agreement, please contact our customer service team.
Friendly greetings
your team from billiger-mietwagen.De
Voucher is not respected
- Disadvantages: old cars, wrong information on the website, extra costs
Received a voucher from
8.8. 00:15 to the 14.8 23:30
The local rental car company issued the rental car contract for one day shorter, because on the voucher a 6 day rental period was indicated.
Cheap Car Rental claims this is not your problem but that of autoeurope.
Otherwise completely disinterested.
Good day michi,
Thank you for your feedback. We are very sorry to hear that there was any inconvenience during your car rental trip.
Car rental bookings are always made on a 24-hour basis. You had booked your rental car for six days and it was already delivered on 07.08.21 picked up. Therefore was a delivery on 14.08.21 unfortunately only possible at additional cost for another day. Therefore we always point out in the booking process that a pick up should be on time at the booked time.
Kind regards
your team from billiger-mietwagen.De
Cheap rental car is only a comparison portal – if there are problems, the customer stands in the rain
- Disadvantages: if it goes wrong, you’re out in the rain, you paid, and you don’t get any benefits
In the last few years I have often booked rental cars abroad via billiger mietwagen – also because it is very easy to do online and with apparently high service. But last time it went thoroughly wrong. The rental car was reserved for catania airport, my actual rental company was called argushire, a company based in ireland. They in turn hired a subcontractor called surprice car rentals in catania. Billiger mietwagen has also taken out an insurance policy with AXA on my behalf, which covers the excess in the event of a claim.
In catania, the rental company should provide a shuttle service to the office of the rental car company, which is about 3 km away, but no one answered the phone. I took a cab and drove to the address given – a nasty backyard in the industrial area – where I was told to leave, they had no car for me and my rental company arguscar should have called me. So I went back by cab for 30 euros, tried to contact cheaper rental cars and rented a car at the airport – same class, for three times the price.
A day later called back cheap rental car and said they had after the termination of the contract an online workflow, after which my complaint and receipts should enter. That was it.
Since then cheap car hire has told me to be patient, they can’t expedite the case and that my rental company from ireland would get back to me.
Cheap Car Rental does not provide legal protection for its customers (formally they do not have any) in case of defect or inferior performance. This is a pity, because how should a customer claim his right with a manageable amount of dispute, if these companies are located somewhere abroad. Practically impossible at least not at reasonable cost.
Well, dear cheap rental car, you have done everything right, but I will not use your services in the future. Can you understand this?
With regretful greetings
eric pfaffmann
Good day mr pfaffmann,
Thank you for your feedback. We are very sorry that your rental company did not have a rental car for you.
As a price comparison portal we only provide an overview of the existing service providers. The service itself is provided by the organizer and rental company. We cannot (unfortunately) influence the way the service is provided.
Unfortunately, in rare cases, problems occur. In such a case we will be happy to advise you, but a solution can only be provided by your service provider.
Kind regards
your team from cheap car rentals.De
Exactly the same problem as you I had on the 2.10.2021 however at palermo airport.
the telephone number for the shuttle bus given in the voucher was not in use, the address given turned out to be fallow land and in the end I had to rent a rental car from another hirer for three times the price. The intermediary companies were also arguss car hire in ireland and the non existent company targetrent 6 km outside the airport in cinisi ( i booked on 16.10. Then searched this area with the alleged address, from rental cars was there far and wide no trace, it was only abandoned terrain!).
The only response so far from billiger-mietwagen.De was an offer to transfer 11,48 € voucher to my account.
Apparently this is at billiger-mietwagen.De common practice to send voucher’s three days before departure by email without checking whether the subcontractors still exist or ever existed.
So for me a conclusion from the whole matter> hands off this company !
OK car rental in palma booked through billiger mietwagen.
- Disadvantages: wrong information on the website
. We had booked a tiguan or comparable. But got a 30 cm smaller T roc. Complaint was simply ignored. Instead of an upper mid-size SUV, as indicated by cheap rental car, the trunk was just enough for a suitcase.
Now I read below always the excuses of cheap rental car, you can not help it. Finally one offers only the platform and is neither mediator nor lender.
I just say: thank you. I can absolutely do without such a platform, on which also providers with highly dubious methods cavort!
Thank you for your feedback. We are very sorry that you were not satisfied with the vehicle of your local rental company.
As a comparison portal we have no influence on the logistics of the rental company. For various reasons, the rental company may not be able to provide the booked vehicle class. If the rental company is only able to provide a smaller vehicle, please use the complaint form that we sent you at the end of your trip.
Should you need assistance with your claim, we will be happy to assist you.
Friendly greetings
your cheap car hire team.De
. Cheap-car-rental.De
- Disadvantages: wrong information on the website, extra costs, book too much money off
Good day christina,
Thank you for your feedback. We are very sorry that you had any inconvenience with your local landlord.
As a neutral price comparison portal, we do not select the landlords ourselves, but show you the offers of various organizers. It is the organizers who decide with which rental company to make offers. There are tour operators who decide not to use certain rental companies and those who want to offer the widest possible range of services.
When booking, we always recommend you to pay attention to our offer rating and to choose only offers that are rated good or very good. How to avoid poorly rated rental companies.
Friendly greetings
your team from billiger-mietwagen.De
Cheap car rental and gold car
- Disadvantages: incorrect information on the website
Good day andreas,
Thank you for your feedback. We are very sorry that you were not satisfied with your local rental company.
Without your booking number we can not comment specifically on your booking. If you want a comment from us, please give us your booking number.
We recommend each of our customers to read the reviews of the respective rental company carefully before booking or to select only good or very good rated offers with us.
Kind regards
your team from billiger-mietwagen.De
Good day andreas,
We would be happy to comment on your matter. please let us have your booking number so we can do this.
Friendly greetings
your cheap car hire team.De
Rental car 4 years old – 170.000 km, poor condition plus poor response 01565194 rental
- Disadvantages: old cars, dirty
Booking through billiger-rental.De with subplatform cardelmar a fa. On site called surprice
1. There are obviously no specifications and or controls that subcontract a 4 year old car with over 170.be able to rent 000 km.
2. Control would be for example. The existence of professionally kept maintenance books/checkbooks. For example. In this case, when last the tires renewed (worn front tires 1.5 mm tread depth), when brake check or. Bled and renewed brake fluid (brake pressure was waxy), when whether handbrake adjusted (10 teeth to engage?
3. There is obviously no qualified internal checklist. Why washer fluid not refilled? windshield wipers drawn as okay but defective? tire pressure really checked instead of refilling at next gas station.
In addition also: why not always and generally full fuel tank with delivery? Here – see contract attached, I should return 5/8 filled the car. When refueling, the needle stayed under half full for a long time, then jumped up to almost full. Good for the rental company?! ☹
Crass was the response from cardelmar after description. When you sign the rental contract and get the deposit blocked, which often happens in the office before viewing the vehicle parked further away, it would be the customer’s responsibility to accept the vehicle or not. I think it is completely pathetic to pass everything on to the customer after arriving by plane with no choice or alternative.
Thank you for your feedback. We are very sorry that you were not satisfied with your local rental company’s vehicle.
From our point of view, there is a misunderstanding regarding our tasks. We are a price comparison portal for car rental offers, not the creator of the offers.
We compare car rental offers from different tour operators, who in turn book car rental capacity with different rental companies. For the selection of the rental companies are therefore exclusively the organizers responsible.
While we evaluate all offers on our portal based on various criteria, including offer details and customer reviews, among other things. A control of the landlords can only be done by the organizers themselves. There are operators who focus on quality, while others focus on price. If your focus is more on quality, we recommend that you focus on good or very good rated offers.
Kind regards
your team from billiger-mietwagen.De
Rude and dubious business practices!
- Disadvantages: wrong information on the website
Thank you for your feedback. We are very sorry that a timely cancellation was unfortunately no longer possible for you. As we have already informed you several times, a cancellation of the offer booked by you at the desired cancellation time was only possible by telephone within our opening hours.
As we understand that you are unhappy with this, we have provided you with the contact details of your operator so that you can ask them for a refund cancellation. If you need any assistance in this matter, please do not hesitate to contact us.
Kind regards
your team from billiger-mietwagen.De
Free cancellation
Good day mr. quast,
Thank you for your feedback. We regret very much that your organizer has not refunded the rental price yet. We can understand your frustration in this regard, because no one likes to wait for their money.
For your information: as a price comparison portal we are not involved in the payment transaction, d.H. That we do not collect your rental price. We are therefore unable to refund it. The payment of the rental price will be made to your organizer and he will be responsible for the refund.
Due to the high number of cancellations in the last few months, some operators have experienced delays in refunds. We deeply regret this.
Please contact us directly if you would like us to send another payment reminder to your organizer on your behalf. We hope that you will receive your money as soon as possible.
Friendly greetings
your team from billiger-mietwagen.De
Hands off cheap-rental-car
- Disadvantages: incorrect information on the website
We are very sorry that your operator has not yet refunded your rental car. Please call us so that we can advise and assist you with your refund request.
Please note that as a price comparison portal we are not able to make the payments ourselves. We will be glad to help you with the communication with your organizer.
Friendly greetings
your team from billiger-mietwagen.De
Still waiting for my money
Good day silvia,
Thank you for your feedback. We are very sorry that your event organizer has not yet refunded the rental price.
as a price comparison portal, we are not involved in the payment transaction between you and your operator and cannot intervene in the refund process. But we will be happy to send your organizer a reminder if you contact our customer service department. We are happy to advise you on your options for action.
Kind regards
your team from billiger-mietwagen.De
No money back in case of cancellation
Good day mr. poll,
Thank you for your feedback. We are very sorry that your rental company has not yet refunded the rental price.
As a price comparison portal, we are not involved in the payment transaction between you and your operator and cannot intervene in the reimbursement process. We will be happy to send a reminder to your operator if you contact our customer service department. We are also happy to advise you on your options for action.
Friendly greetings
your team from billiger-mietwagen.De
Expensive rental car: non-transparent and consumer-unfriendly
- Disadvantages: wrong information on the website, extra costs, charge too much money, do not pass on contract conditions to landlord
Good day mr dunnerkeil,
Thank you for your feedback. We are very sorry that you had any inconvenience when picking up your rental car. Unfortunately, we could not find any booking under your name in our system, so that we can only give a general statement here.
In principle we have no contact with the local landlords and do not transmit any data to them. All offers, which you find on our portal, are put online by different organizers. They are responsible for the contact with the respective landlord and transmit to them also your customer data.
if your rental company has not received any information about the insurance cover you have booked, they can easily and conveniently see from your voucher which insurance cover you have booked with your rental company. You will find the corresponding details on your voucher, we will be happy to explain the abbreviations to you in more detail.
So if your rental company wants to sell you another insurance policy, you can either refer to your voucher or to the insurance note for your rental company that we send with every booking abroad.
Kind regards
your team from billiger-mietwagen.De
Good day mr dunnerkeil,
Thank you for your feedback. When you presented your voucher, europcar could see from your voucher which insurance services were booked for you with your operator and therefore that you have insurance coverage with your operator.
Kind regards
your team from billiger-mietwagen.De
Complaint and customer communication poor
- Disadvantages: book too much money, customer contact miserable
Thank you for your feedback. We are very sorry that the processing of your complaint on the part of avis took so long. Our customer service has repeatedly intervened on your behalf and repeatedly asked your rental company to bring your complaint to a satisfactory conclusion for you as soon as possible.
Kind regards
your team from billiger-mietwagen.De
Perception! Completely unreliable
- Disadvantages: wrong information on the website
Thank you for your feedback. We are sorry to hear that you had a bad experience with your local rental company.
Unfortunately, you did not include your booking number, which is why we cannot comment specifically on your matter.
However, we can inform you that we never cancel bookings from our side. If your booking has been cancelled, this will be done by your operator and you will receive an email from us with an alternative offer.
If you have any difficulties in picking up your rental vehicle, please call us or your operator immediately so that a solution to your problem can be found.
Kind regards
your team from billiger-mietwagen.De
Very bad service in crete
- Disadvantages: old cars, wrong information on the website, dirty, unsafe vehicles
Good day achim,
thank you for your feedback. We are very sorry that you had a bad experience with your local landlord.
We receive the information about the station from the operator responsible for the rental car offer. We are not allowed to change the information contained there for legal reasons and therefore we let it flow into the search accordingly.
If the rental company provides you with a vehicle that is not roadworthy, please report it immediately to your rental company. If the rental company refuses to repair the vehicle, both the hotline of your operator and ours are available for clarification. According to our experience it is possible to arrange a vehicle exchange quickly.
We will forward your complaint to your operator as soon as we have received all the documents from you. For questions about your complaint we are at your disposal.
Kind regards
your team from billiger-mietwagen.De
- Disadvantages: old cars
Thank you for your feedback. We very much regret that you had an unpleasant experience with your local landlord. For this reason, we recommend that you always choose an offer that includes at least a refund of the excess. You will find the appropriate filters on our portal.
We will send you a link by e-mail so that you can rate your landlord directly on our portal. This way other customers can benefit from your experience and make a booking decision based on it.
Friendly greetings
your team from billiger-mietwagen.De
Finger away!
- Disadvantages: extra costs, book too much money
Thank you for your feedback. We are very sorry that you have had an unpleasant experience with your local rental company.
Basically, we have no contact with the local rental companies and do not actively select them. The selection of the rental company is the responsibility of the organizer. For reasons of neutrality, we are obliged to present every offer of a host, regardless of the quality of service of the host.
We recommend every customer to take a close look at the reviews of the rental company and to let them flow into the booking decision. Unfortunately, cheap does not always mean good, a well known life lesson. It is therefore well worth it, under circumstances to choose a slightly more expensive offer, where the service of the landlord is significantly better.
Regarding the upgrade you mentioned: the price you will find on our portal is only valid for the offer you have chosen. If you want to take advantage of additional services on the spot, such as an upgrade, you will pay the price that your rental company will charge for it. This is done completely independently from us or your operator. If you want a better car, we recommend you to book the corresponding category directly through our portal at a low price rather than later on at a high price with the rental company.
Our customer service will be happy to help you with any questions or queries you may have. You can reach us by phone or by mail.
Friendly greetings
your team from billiger-car-rental.De
rental car avis catania via billiger-mietwagen.De
- Disadvantages: incorrect information on the website, extra costs
When picking up your rental car via avis ( booking via billiger-mietwagen.De) at the airport catania knew nothing about the booked fully comprehensive package and theft insurance. As a customer I had to book the package again from avis and buy it extra otherwise I would not have received the vehicle!
I find this rather dubious. Inquiry to billiger-mietwagen .De was answered quickly but without results:
Unfortunately, some landlords try very persistently and unsettlingly to sell additional insurances. Insurance is only mandatory if a client cannot or will not pay the deposit.
unfortunately we do not have the possibility to obtain a refund of a locally contracted insurance for you.
Feel free to contact us if you have any further questions.
There was no mention of a deposit on the spot!
So conclusion : with the supposed saving you pay on it:
cheap car hire.De zero to recommend.
Thank you for your feedback. We are very sorry that you had an unpleasant experience with your local rental company.
In our booking emails we point out in several places that the insurance you have booked is provided by your operator and that your landlord is not aware of this insurance. Therefore we have for example also provided an information sheet in national language to your landlord for you, which you can present together with the voucher. This should help you to fend off insurance sales by your landlord.
The additional insurance was directly between you and avis was. Therefore, as a price comparison portal and not involved in the rental contract, it is unfortunately not possible for us to obtain a refund of this insurance.
The reference to the deposit is of a general nature and did not necessarily refer specifically to your situation.
Kind regards
your team from billiger-mietwagen.De
Giant van instead of mini-van. An imposition in rome
- Advantages: friendly staff on the phone
- Disadvantages: do not respond to actual complaints, false car promises
- Suitable for: bargain hunters
Good day mr. hansen,
Thank you for your feedback. We are very sorry that you had an unpleasant experience with your car rental company.
As a price comparison portal, we cannot process your complaint ourselves, as we are not responsible for the rental car offer itself. This is your respective operator, in your case specifically cardelmar. We have therefore also pointed out to you in your calls that we cannot make any binding statements regarding a refund by your organizer.
The communication about your complaint was only done by your organizer, our customer service can only provide advice for legal reasons. We have also done this. If there is anything else we can do to help you, we will be happy to assist you.
Kind regards
your team from billiger-mietwagen.De
"without deductible (through reimbursement)" – better never again!
- Disadvantages: incorrect information on the website
- Suitable for: rental car drivers, vacationers, spain, italy, portugal, bargain hunters, germany
Good day mr. hipp,
Thank you for your detailed and constructive criticism. We are very sorry that your car rental trip was not to your satisfaction.
Basically, as a price comparison portal, we only compare the rental car offers of the operators and list them in a form that is easy for you to understand. We have no influence on the content of the offers and their insurance benefits.
Therefore, we do not make any promises about the services of the respective offer. Instead, we only present the information provided to us by the operator regarding the offer. Unfortunately, the complete insurance services are only provided to us as terms and conditions in plain text form, so we are unable to provide them as an easily comparable list.
However, the terms and conditions of each operator can be viewed during the booking process and must be confirmed as read before a booking can be completed. Accordingly, possible exclusions that exist with any vehicle insurance are also shown there.
Of course, we would also appreciate it if we could present the insurance benefits in a way that is easier to understand. We work in this regard with the organizers on appropriate measures.
Kind regards
your team from billiger-mietwagen.De
Price comparison – goes, booking – never again
- Disadvantages: wrong information on the website, do not respond to actual complaints, extra costs, charge too much money
- Suitable for: rental car driver, vacationer, spain, bargain hunter, germany
When you choose the option "fully comprehensive without excess" assuming that in case of damage you do not have to worry about anything at all. But with billiger-mietwagen this was not the case. As soon as you have to use the services of the fully comprehensive insurance (z.B. Scrape through 3.person), the theater begins. Unfortunately you have to take care of everything yourself. Pay the damage completely to the car rental company. Report to the police in the foreign country, which is sometimes very time-consuming and nerve-wracking, then when returning to germany you have to fill out many different forms online from AXA versicherung. The forms are designed in such a way that the customer will never be able to fill them in completely, i.e. Never obtained all the necessary documents.
You must then request the missing documents from the car rental company. It can happen, and very often, that the car rental company is not interested in providing the necessary documents. And that is clear: the damages are already paid – from your own pocket. So after several international calls, you have received the documents. Then it takes from 10 to 12 days for the AXA insurance staff to check. The whole process takes about a month. And if you do not have several thousand euros on your account – it can be exhausting to survive this month quietly.
Conclusion: never again book through billiger-mietwagen. price comparison – yes, book only via car rental on the spot. So it is also cheaper and, what is more important, worry-free.
Thank you for your feedback. We are very sorry that you had a bad experience with the claims handling of your tour operator.
Please note that all operators are different in the way they handle claims and have different levels of customer service. we are happy to advise you on the individual operators and their procedures, so that you can find the best offer for you.
Friendly greetings
your team from billiger-mietwagen.De
Cheap-car-rental.De lures to unserious providers
- Disadvantages: wrong information on the website, do not respond to actual complaints, extra costs
Good day mr madeira-muller,
Thank you for your feedback. We are very sorry that you have had an unpleasant experience with your local rental company.
We have already forwarded your complaint regarding the tender of the rental company for your offer to your responsible organizer cardelmar. Please note that all car rental offers are provided by operators and that we, as a price comparison portal, merely list them and provide you with the means to find the offer that suits you best by comparing them.
We will continue to support you with your complaint and will be happy to advise you on how to proceed.
Kind regards
your team from billiger-mietwagen.De
Unreal partner
Thank you for your feedback. We are very sorry that you were not satisfied with your local rental company.
We will be happy to advise you on alternative landlords with better service ratings. Just call us. Use also the landlord evaluations on our portal.
Friendly greetings
your team from billiger-mietwagen.De
Left in the lurch. No complaint handling
- Disadvantages: do not respond to actual complaints
Thank you for your feedback. We are very sorry that you had an unpleasant experience. Unfortunately, you have not left a booking number in your review, so that we can not make any statement on your specific matter. As soon as you send us more detailed data, we will gladly take a closer look at your case.
Basically, in the event of a complaint, it can only be handled by the organizer. Your operator is your contractual partner for the actual rental car offer and therefore exclusively authorized to make a decision in this regard.
Our service refers to serving as an interface between you and the event organizer and providing you with advice on communicating with the event organizer.
Friendly greetings
your team from billiger-mietwagen.De
Caution! When there are problems – no help to be expected! Finger off.
- Pros: almost in every country represented
- Disadvantages: old cars, wrong information on the website, do not respond to actual complaints, extra costs, charge too much money
Good day chris,
Thank you for your feedback. We are very sorry that you had an unpleasant experience with your landlord.
We would like to clarify here that we do not prefer any landlord. We are as a comparison platform absolutely neutral and therefore present all offers also equally on the basis of the sorting selected by the customer. The selection of the landlords is done instead by the organizers.
Any feedback is important to us, but again we must emphasize that direct contact is only between the operator and the landlord. We will of course forward summaries to the organizers and discuss them with them so that the customer service can be further improved.
Unfortunately we cannot change the service quality of individual landlords, however much we would like to do so. Therefore, before booking, always use the landlord reviews on our portal to inform yourself in advance.
Friendly greetings
your team from billiger-mietwagen.De
Working with . Cardelmar together
- Advantages: friendly staff on the phone, favorable rental conditions
- Disadvantages: do not respond to actual complaints, work with very bad brokers, you book u.U. With a broker with seat in USA and has then no legal chance
Never again billiger-mietwagen.De
- Disadvantages: false information on the website, do not respond to actual complaints, extra costs
I am totally disappointed and this borders on a very bad scam!
We have rented a car through billiger-mietwagen.De booked a 4-seater convertible and also received a voucher and the rental documents for it. When we wanted to pick up the car, there were only two-seater convertibles and we had to change to a much more expensive class.
From cheaper-rental-car.De was assured me still on the spot that the difference will be refunded. Now I have submitted all the documents and now they keep asking for new documents and the same papers over and over again and especially at the end they ask for account statements of debits that have not been made at all but under a completely different name but the transactions and amounts match. For me, this is just an extra trick to soften me up so that I give up.
For us this is a very bad company!
We strongly advise against it!
Misleading the customer
- Disadvantages: wrong information on the website
Brazenly lied to
- Disadvantages: you are lied to by their customer service.
- Suitable for: nowhere
After not receiving a rental car on the spot, we were assured of a refund over the phone. Nothing more was known of this later. One has lied to us so brazenly on the phone.
In the end we did not pay money for anything.
Thank you for your feedback. We are very sorry that you had difficulties with the vehicle pickup due to a delay.
Unfortunately a refund can only be made by their operator as they paid for their rental car with them. Since you said that the operator promised you a refund, we recommend that you contact the operator again. unfortunately, their organizer did not mention any refund to us.
Friendly greetings
your team from billiger-mietwagen.De
No rental car on site despite reservation – refund without response
- Disadvantages: do not respond to actual complaints
We can understand your frustration very well in view of the processing speed by your organizer and the events at your local rental company. We assure you that we will continue to be on your side and help you communicate with your organizer. And that we will respond to your complaint within the limits of our legal rights.
We hope that soon there will be a satisfactory solution for you.
Kind regards
your team from billiger-mietwagen.De
Work together with fraudsters
Thank you for your feedback. We are very sorry that you had an unpleasant experience with your local landlord.
If you buy additional insurance on the spot from the rental company, we are not contractually involved in this transaction. We, as a third party, cannot therefore make a refund for a transaction that was solely between you and the landlord.
We are very sorry that you are not satisfied with your rental car trip.
Friendly greetings
your team from billiger-mieuertwagen.De
Mediated to dubious sub-brokers
The deposit as security for the rental car is obligatory with all rental companies, if the booked insurance cover was concluded via a tour operator (in your case cardelmar). Here the landlord decides on the spot whether the deposit is only blocked or actually debited. If the car has been returned properly, the rental company will unblock the car. Refund of the debited deposit. Unfortunately, the processing times for the refund vary from landlord to landlord.
As written in our e-mail to you, we will be happy to assist you in communicating with cardelmar if you have not yet been refunded the deposit. Please contact our customer service.
Kind regards, your team of billiger-mietwagen.De
Everything worked out great
- Advantages: friendly staff on the phone, good customer service, favorable rental conditions
- Disadvantages: missing information
I have rented a car in november with billiger-mietwagen.De booked, on the recommendation of a friend, for a week in portugal, in december. After the first search, the prices seemed unrealistically low and I wondered if it was trustworthy. In the end I decided to accept the offer for 50€. rented via car del mar from the local rental company centauro.
I have called the free customer hotline of billiger mietwagen a total of 3 times and also booked through them. The staff on the phone was very friendly and patient and answered every question very accurately.
I just had to realize that billiger-mietwagen was the intermediary to cardelmar where the car and insurance packages were booked and the actual rental company was centauro in portugal.
Accordingly, billiger-mietwagen had done his job to my complete satisfaction, that we got uncomplicated the cheap car with the booked insurance.
I would have wished only the information that I must pay also with the tank solution full/full first the full tank and get it back with the delivery, so in any case with centauro in faro geschehen.
Otherwise, I will definitely book again through billiger-mietwagen!
One more small addition:
we had the option of a "pick-up station with free shuttle" booked. We didn’t really know where the station was or how to get there or to the shuttle. 2 days before departure cardelmar sent an email saying to go to the "meeting point" arriving at the arrival hall.
In the arrival hall, an employee welcomed us with big "centauro"-sign.
Just a note for those who might have the same question 
Never again on mietwagen-billiger.De book.
- Disadvantages: wrong information on the website, do not respond to actual complaints
We didn’t get the car at the counter and we fought the whole vacation with the customer service, who didn’t want to understand that we wanted our money back. Even after our vacation, we called the customer service and they just won’t give us our money back. Now legal steps actually have to be taken.
Although we fully comprehensive has already booked in advance, one is explained in broken English, that here and now an insurance should be concluded. We did not do that. Then goldcar was pissed and wanted 3.have deposited 500 EUR collateral. We felt screwed from front to back. After 2 hours of negotiating at the counter (and because of our little crying kids), we gave up around 10pm and got a rental car from another provider quickly and easily.
Unfortunately they do not write why they have not received the car. On our website you will find all the necessary information in the rental conditions and terms and conditions to pick up the car on the spot without any problems.
In addition, we send you after your booking also an e-mail with your included insurance services and the notice of deposit.
If you are still in contact with our customer service, our colleagues will be happy to help you clarify the situation. Otherwise we ask you to send us the documents of your rental and information why you have not received the car. Then our customer service can gladly submit a claim for you.
Kind regards, your team from billiger-mietwagen.De
Worst service cheap rental car
- Disadvantages: do not respond to actual complaints, extra costs
FINGER AWAY from billger-rental-car.De
- Advantages: almost in every country represented, friendly staff on the phone, check cars yourself
- Disadvantages: wrong information on the website, do not respond to actual complaints, extra costs, charge too much money
2 x tried, 2 x fell in
- Disadvantages: Doesn’t address customer issues, wrong information on website, don’t address actual complaints, extra charges, rent cars on days when station is closed, wrong phone numbers and addresses on vouchers
I have last year and two weeks ago each a rental car at billiger-mietwagen.De and both times I wished afterwards that I had booked somewhere else.
The first time was in italy. We booked a rental car for three weeks, and after landing at the airport were told to call the local rental car agent to pick us up at the airport and take us to the rental car. The only problem was: the phone number the rental car cheaper.De had printed on the voucher, there was not (more). Also at the address of the local car rental agency was no one to meet (we had taken a cab at their own expense there). After we the hotline of billiger-mietwagen.De had called, and after much back and forth could finally tell us the right phone number, we were then still picked up. On the spot the rental company was surprised about the small amount we had paid. He said that the prices are already ancient. So we had to pay a surcharge, which we have to pay after some correspondence with billiger-mietwagen.De then got refunded later.
The second time we booked a rental car for a day from Sunday 9 am to Monday 9 am in Cyprus (Nicosia). fortunately we went by the rental agency on saturday – so we could find out that the rental agency is completely closed on saturday as well as on sunday. The hotline of billiger-mietwagen.De was unfortunately no longer available on the weekend. After a lot of stress and a lot of phone calls (which cost us the whole saturday evening), we then reached an emergency hotline of the local provider and at some point we were able to persuade the people to open the office for us on sunday – but only from 10:30 instead of 9:00. By the way, the promised free GPS was not there then either. After I have booked with billiger-mietwagen.De complained, offered me this "generous", friendly offered a 5 euro voucher on my next booking. the 5 euro is not even enough to cover my phone costs, let alone compensate for the ruined saturday evening and the shortened rental time on sunday.
Ergo: never again cheaper-rental-car.De. (the cars themselves were ok, and the customer service friendly – even if they couldn’t help)
Cheap-car-rental.De a single . Disaster
- Disadvantages: old cars, does not address customer issues, incorrect information on website, does not address actual complaints, information is not forwarded, extra charges
Other power ratings than specified
- Advantages: like new vehicles, good prices, represented almost in every country
- Disadvantages: does not address customer issues, incorrect information on website, extra charges
Favorable offer – . At the leiwagen company ALAMO
- Advantages: as good as new vehicles, good prices
- disadvantages: does not respond to customer problems, wrong information on the website, extra costs
- Suitable for: vacationers
We are sorry that there were problems with your rental.
For on-site pickup, rental companies may offer additional insurance, which can be useful depending on the customer and vehicle. However, these are always optional and not mandatory.
Should it nevertheless once to misunderstandings bzgl. To give the already booked insurance, our information sheet helps, which we send to every customer before pickup of the car by email. In this offer all insurance services are listed, for easier communication also in the national language of the rental company.
Kind regards, your team from billiger-mietwagen.De
Notification about new tests for billiger-mietwagen.De rental car price comparison
All prices include. legal mwst. the shipping costs depend on the chosen shipping method, they are minimum costs. The offer information is based on the information provided by the respective dealer and is updated via automated processes. There is no update in real time, so the price may have increased since the last update. the actual price offered by the dealer on his website at the time of purchase is decisive.