hyundai motor group presents "DAL-e," an advanced robot with human-like proportions, and those who think of WALL-e are not far wrong. While WALL-e cleaned up the world back then, the "DAL-e" will take care of cleaning up when it comes to customer service. DAL-e will not replace the automotive salesperson, but it will certainly support them!
What does DAL-e mean?
DAL-e is an acronym that stands for "drive you, assist you, link with you-experience". The personable-looking robot was designed to pioneer automated customer service and is equipped with state-of-the-art artificial intelligence technology for facial recognition. In addition, it has an automatic communication system based on a voice recognition platform.
What can DAL-e do?
So the DAL-e is a next-generation service platform. The robot is supposed to communicate with customers in a more personal way. Through continuous development and improvements, the DAL-e will provide customers with new and enjoyable experiences in a non-contact environment. The aim is to enable the DAL-e to communicate with customers in an entertaining way and to offer them useful services.
DAL-e is now starting pilot operations in the south of seoul, followed by a test phase, and later the robot will answer customers’ questions in showrooms.
How big is DAL-e?
The humanoid robot has different external features so that it can be perceived as friendly and emotional when interacting with customers. In terms of its communication capability, DAL-e can have an automated and smooth dialogue with customers by providing useful information about products and services and responding to verbal and screen-touch commands.
The cute robot measures 1.160 x 600 x 600 mm , weighs 80 kg, making it much lighter and more compact than other robots on the market and sure to quickly become a crowd favorite.
Thanks to its four wheels, the DAL-e can move freely in any direction and accompany customers to certain points in the showrooms, provided they are built barrier-free.
It also delivers entertaining information, such as explanations of the vehicle and technologies, by connecting wirelessly to a large screen at each showroom location. With its movable arms, it can give gesture-rich feedback or wave to visitors.
Success thanks to covid-19?
especially in times of covid-19, some customers prefer to avoid direct contact with human personnel. Even at rush hour on weekends, the innovative robot is on duty for visitors, because if there’s one thing we’ve learned: "the machine never sleeps!"
based on the data gained during the pilot operation, the hyundai motor group plans to continuously develop the DAL-e and perfect its application possibilities as an advanced android robot and we can’t wait to test such a DAL-e, even though we of course still like to order our cars from flesh and blood salesmen, we like to let DAL-e inform us in advance or show us the way to the sales office.